Returns Policy

How to return an item

1. Email us at [email protected] with your order reference and reason for return.
2. We'll reply within 1 working day with return instructions.
3. Pack the item securely in its original packaging where possible.
4. Send it back using the method we provide.
5. Once received and inspected, your refund will be processed within 5–10 working days.

Conditions

• Items must be returned within 30 days of delivery.
• Items should be unused and in a resaleable condition.
• Original packaging should be included where possible.
• We cannot accept returns of items that have been damaged through misuse.

Faulty or incorrect items

If you receive a faulty or incorrect item, we'll arrange a free return and send a replacement or issue a full refund — whichever you prefer. Please contact us within 30 days of delivery.

Refunds

Refunds are issued to your original payment method. Please allow 5–10 working days for the refund to appear once we've processed it. Your bank may take additional time to post the credit.

Your statutory rights

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which you retain in full.

Contact us

Email [email protected] — we aim to respond within 1 working day.